U.S. Communications Group specialists are available 24/7 to support your phone systems software and hardware needs wherever you are. In the event of a network outage we offer a comprehensive range of support solutions; Telephone technical support, Managed care, Remote monitoring, remote access and skilled programmers are available to ensure your phone system meets your operational needs.

Telephone Support
USCG telephone technical support team is available 24/7 to diagnose and resolve your technical issues, we will remotely resolve your issues or escalate your issue to dispatch a Field Service Technician if on-site intervention is required (additional cost may apply).

Remote Diagnostics
To further enhance our telephone technical support service, USCG is able to provide a remote real-time diagnostics solution to minimize disruption and maximize your system availability.

Remote Monitoring
The remote monitoring program takes USCG’s system support to another level, using predictive tools to improve your system’s performance as part of a preventative maintenance program. Through the implementation of specialist diagnostic software, USCG’s highly skilled engineers can monitor your system remotely and help to identify where your network may need proactive intervention. This proactive approach will significantly reduce any potential disruption before they happen.

Managed Care
Business requirements are constantly changing and your core systems needs to keep pace. Regular scheduled maintanance of system patches, firmware and security updates as well as our highly reconized preventative monitoring sets USCG Software support apart from the rest.